Frequently Asked Questions
FAQ
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Playground & General FAQ
WOW Kids Playground is located in the heart of San Francisco. The address is 1650 Polk Street, San Francisco, CA 94109. We are walking distance to Pacific Heights, Russian Hill, Nob Hill, Downtown and Chinatown.
There is NO ONSITE PARKING available at WOW Kids Playground. The playground is situated in an older boutique building in the Polk District without on-site parking. We apologize for the inconvenience. Nearby garages with special promotions are available. Read more about parking and transportation here.
We accept the following major credit cards: MasterCard, VISA, American Express, Discover, debit cards, and cash. We do not accept personal or business checks unless pre-approval by management.
Our play structures are designed with transfer steps, transfer platforms, elevated ramps and handrails to accommodate ADA Playground Accessibility guidelines.
WOW Kids Playground does not provide wheelchairs or strollers, but the entrance from outside is ADA wheelchair and stroller accessible.
WOW Kids Playground maintains a strict sick child/adult policy because sick children and adults will expose all others they come in contact with. Therefore, WOW Kids Playground reserves the right to deny entry or request you or your child to leave the facility if you or your child is visibly sick. For the health and well-being of our staff members and other patrons, please re-schedule your visit if you or your child experience any of the following: Cold Symptoms or Fever (over 100 degrees F), Diarrhea or Vomiting, Frequent Itching of Scalp, Body Lice, Rash, or Ring Worm.
We sanitize every attraction with eco-friendly products every day and have on-going sanitization during opening hours.
Sunday to Thursday: 10 am to 7 pm
Friday, Saturday, and Public Holidays: 10 am to 9 pm
We will observe the following Federal holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran’s Day
- Thanksgiving Day
- Christmas Day
Many of these Holiday days above land on weekdays so please be aware those days will be charged Holiday general admission rates & Holiday birthday/event party rates. We reserve the right to include or exclude more holidays if necessary, but this is our current list.
Our playground is appropriate for kids once they can walk up to 17 years of age. Our structures are designed to hold adults so we encourage parents and children to play and have fun together.
Upon entry, you will be issued a wristband. Please keep wristband on during your duration of the playground visit. The wristband will allow in and out access for the SAME DAY only.
All kids should wear comfortable clothing as that is the easiest for children to navigate through the playground. Longer pants are better than shorts so you don’t stick going down the fast slides.
For sanitary and safety reasons, rubber-bottom grip socks are required and shoes are not allowed in the playground area. Shoe storage bins are located at the entrance of the playground. For the safety of all children playing in the playground structures and toddler area, all guests including children and adults must have rubber-bottom grip socks (yoga socks).
Grip socks are required to enter the playground area. We sell them for $3.00/pair at the front desk. Bringing your own grip sock may not be sufficient as it may not be specifically tailored for an indoor playground use as ours is, but you can inquire on the details with the front desk staff.
No. We ask all guests to refrain from eating and drinking in the playground and toddler areas. Food and drinks pose sanitary and safety risks in the playground area.
There are four different ways to book a party or event:
1) In Person (you are welcome to take a tour)
2) Online (www.wowkidsplayground.com)
3) Email (party@wowkidsplayground.com)
4) Call Us (415) 775-9090
NO! All children must be supervised by parent(s), guardian(s) or caretaker(s). WOW Kids Playground is an unsupervised play facility.
Upon entry, you are given a wrist band. We suggest each child’s wristband has the parent’s phone number for emergencies and identification. Unless you are attending a birthday party, no adults (ages 18+ years or older) are allowed entry without a child into our facility. We have an exit gate to prevent children from running out on their own. Children will only be allowed to leave the facility in the presence of a parent/guardian with a matching identifier.
Yes! WOW Kids Playground is a “Play At Your Own Risk” facility. All guests must read and sign a waiver before entry.
NO EXCEPTIONS! You may sign our waiver online or when you arrive at the playground. Signing a waiver online will save you time before you arrive so this will speed your check-in process to enter the playground.
If you still can’t find what you are looking for, please call us at 415-775-9090 or send us a message at info@wowkidsplayground.com.
Party Package-Related FAQ
WOW Kids Playground offers several party packages and options to fit your needs and budget. All parties must be booked in advance.
There are four different ways to book an event:
1) In Person (you are welcome to take a tour)
2) Online (www.wowkidsplayground.com)
3) Email (party@wowkidsplayground.com)
4) Call Us (415) 775-9090
Parties are reserved and confirmed with a non-refundable $200 deposit. The balance is due at check-in on the day of the party. Rescheduling is possible, when available. We will need to receive final details including the total number of guests and changes by 72 hours prior to your party’s start time.
We are unable to do any partial refund if the number of guests falls below the confirmed number.
Yes, any child guest attending the party counts towards the 10. This includes the birthday party child.
Each party event follows a 1-hour 45-minutes itinerary. Every party includes unlimited play time so you and your guests are welcome to stay and play afterwards until closing time.
Here is a sample itinerary for a 12:15pm-2:00pm party & descriptions below are approximate so it can run slightly earlier or slightly later than detailed below):
Party Check-In & Set Up: 12:15pm-1:00pm
- Arrival – Check in and pay your balance about 15-30 minutes before party time
- Guests sign waivers, get grip socks and wristbands
- Place your gifts in the designated cart
- Assigned party host setting
up decorations in party room - Playtime! in Playground
Party Time: 1:00pm – 2:00pm
- Pizza, food and cake
- Plates and utensils will be included
- Happy Birthday!
- Room time complete at end of two hours. Your items must be removed from the party room so we can prepare it for the next guest
- Clean-up
- Carts are available to take items to the car as needed
- Party guests and families can stay for unlimited playtime after the party
We start check-in 15-30 minutes before the scheduled start time, so feel free to arrive around that time. If you arrive any earlier, your party room may be unavailable due to other parties in progress. But please be aware there may still be a slight wait time before your party is allowed entry to your assigned party room as guests from previous time slot we will have to wait for their exit before you can go in.
The party sessions are fixed. We encourage you to remind your guests to arrive promptly at the stipulated time as there will be no extension of party time if guests arrive late.
Good food and drinks can make a lasting impression on guests who will associate your event with positive memories. At WOW Kids Playground, we have all the essential amenities to host the perfect party.
You are welcome to bring your own food and drinks, EXCEPT for alcoholic beverages and ice cream cakes. The playground has no alcoholic license, and we wish to keep a children-friendly environment. We do not have extra freezers to keep the ice cream from melting, and we do not allow outside coolers.
If you do not wish to bring your own food or drinks, WOW Kids Playground offer many party add-ons. With our limited kitchen, our party add-on items are from outside sources. We work with a network of preferred local vendors and caterers to ensure good quality and dependability. From oven fresh pizzas, pasta trays, sandwiches, salads, sushi, and Chinese entrees, the best party food will make your celebration a success.
Visit our Party Add-Ons section to view our full party menu. If you have any specific or special requests, please contact our party concierge.
No. Only reserved parties are allowed to bring in a celebratory dessert.
Yes, if your child has special needs, please let us know upon booking your party so that we can make the appropriate accommodations and inform your Party Attendant.
Make your special event extra special. Each party package already has a predetermined set of features & price. However, you can make your special event extra special by adding party add-ons, from party-food trays, snacks, drinks & more to create a party your child and guests will love and remember.
Parties come with a standard or themed set of decorations, which include a tablecloth, plates, napkins, & plasticware, depending on which party package you choose. You are welcome to bring your own decorations for your child’s party if necessary. But please no decoration on the walls to avoid wall paint damages. In addition, no glitter, confetti, silly string or pinatas! Please take away your decorations when the party is over.
Yes, a party attendant/host will take care of everything you need for an unforgettable event. Party attendants will do everything to make your party run smoothly, including set-up, clean-up, serve pizza, food, cake and drinks, and sing Happy Birthday.
Charges will be based on actual consumption plus 18% gratuity the day of the event. Per California State law, the mandatory 18% gratuity is taxable, while a voluntary gratuity is not taxable. Thud, the final event invoice will automatically include the 18% gratuity. However, if you feel the service was exceptional, you are welcome to tip additionally. You may directly give this extra tip to our party staff or see us at the front counter. All additional gratuities go back to our party staff.
All ages are welcome. WOW Kids Playground is the perfect venue for Birthday Parties, School Parties, Church Parties, Fundraisers, Baby Showers, Graduations, Family Events, Team Celebrations, Bar Mitzvahs, Christmas Parties, Easter Parties, Halloween Parties, New Years Eve Parties, Company Parties, & Community Events just to name a few.
No. You will need to provide your own invitations. You can use an invitation service like Evite, which provides a free & an upgraded paid premium version invitation e-cards.
Yes! We do parties 7 days a week. Our weekday party rates are lower than weekend rates, with the exception if a Holiday day we observe lands on a weekday (Mon.-Fri.), then that Holiday will be subjected to the Weekend/Holiday rates schedule. Please see the Holidays we observe in the “Playground & General FAQ” section above.
Who would think that a child’s birthday party could generate such an etiquette question? Gifts are an important part of a child’s birthday. Experts encourage children to open gifts at home to avoid making some guests uncomfortable and prevent damages to the gifts. With limited time, kids would rather be upstairs playing.